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FAQ

What's with the free gift?

Surprises make life more exciting. The gift will probably be something small, but every 50th order will get a special surprise gift!

What kind of special surprise?

If we told you up front, that would ruin all the fun. Like us on facebook for hints, clues, and winners!

How much is shipping?

Shipping is free to US addresses for orders over $35. Just choose "Free promotional shipping." Shipping cost for orders inder $35 is a flat rate of $5.99. Unfortunately, the free shipping promotion does not apply to international orders.

I ordered three products, and they came in three different shipments. What gives?

In order to offer the best prices, we ship our products from multiple warehouses. Unfortunately, not all of our warehouses carry all of our products. We do consolidate as often as we can, and you never pay extra shipping costs.

 I bought a knife from you, and it is just too big/small for my hand. Can I return it?

Yes. Just like shoes, clothes, or handguns, not every knife works out for every person. We are happy to offer 14 day returns for knives, as long as they haven't been used. Just contact us at: returns@stanfordoutdoorsupply.com

I tried to use my knife as an axe/screwdriver/prybar and It broke. Can I return it?

No, we cannot accept any returns on used knives that a result of misuse or gross negligence.

What about returns for your other products?

We offer a 14 day return policy. Just contact us at: returns@stanfordoutdoorsupply.com

 I can't find the item I'm looking for, and I think you should carry it.

No problem. Email us at: support@stanfordoutdoorsupply.com and we will find it for you at the best possible price.

Do you ship internationally?

Yes, we do have an international shipping option. However, some items are prohibited from international shipping. Please contact us before you order to make sure.

Why is there tax added on my order?

Unfortunately, you are an Illinois resident, like ourselves. We are required by law to collect taxes for delivery addressed within Illinois. At least until we can escape this state.

Do you ship orders to abandoned warehouses near the airport, ordered with a flagged credit card?

Sorry, not at this time.